REP RUSH support

Subscription offers do not load

If no prices are shown, no new purchase can be started from that screen. If an error appears, even while prices are visible, follow the steps below.

1. Check your internet connection and that you can access the App Store.
2. Return to REP RUSH and tap “Try again”. You can also close and reopen the app.
3. If you already subscribe, use “Restore purchases”. Otherwise, email us with the message shown.

Restore an existing subscription

Restoring retrieves an existing purchase; it does not start a new subscription.

1. Make sure the App Store uses the same Apple Account that made the purchase.
2. On the subscription screen or in REP RUSH Club, tap “Restore purchases” and follow Apple’s prompts.
3. If access is still missing, check REP RUSH in Settings > your name > Subscriptions, then contact us. Check this before buying again.

Manage or cancel a subscription

On iPhone or iPad, open Settings > your name > Subscriptions > REP RUSH to view or cancel your subscription. Uninstalling the game does not cancel your subscription.

Request a refund

For a purchase billed by Apple, use reportaproblem.apple.com with the account that made the purchase. Apple reviews the request and determines eligibility. You can also contact us about any game access issue.

Camera tracking

Keep your face visible, improve the lighting and recalibrate your high and low positions. Place your phone on a stable support with the screen facing you, or flat below your face with the screen upwards. Check Camera permission in your device settings.

Progress, data and reports

Progress is stored on your device and does not sync between devices: avoid uninstalling the game to troubleshoot. REP RUSH does not record or transmit camera images. To report an offensive nickname, open the player’s profile and use the report or block action. Email us with any data question or other issue.